Customer Service

 

WOO YEAH! is always here to assist you.

 

You can reach us simply and easily by emailing at mail@woo-yeah.com with any questions, suggestion or comments.

You can write us in English/Français/한국어/日本語. We will get back to you in no time. 

 

 

1. Payment

 

Purchase can be made after adding (an) item(s) to a cart by clicking "Add to Cart" button.  

Then click "PAYPAL" button to proceed. You can either add a note or apply a coupon if you have one.

 

All payments made on the woo-yeah.com are secured by Paypal.

Various postage fee will be applied depending on your countries and delivery options.

 

You can pay either with PayPal account or with credit/debit card without needing to open a PayPal account. 

 

* Due to government regulations, buyers that have a billing address in South Korea cannot use PayPal to make payments to sellers registered in South Korea. Click here for Korean customers or customers based in South Korea.

* 정부의 규제에 의해 현재 페이팔에서 한국에서 한국 회사로의 결제가 불가능합니다. 한국으로의 배송을 원하시는 분은 여기를 클릭하여주십시오.

 

 

2. Prices

 

All prices stated on the woo-yeah.com are in Euros. They include all the taxes but exclude shipping costs.

 

Any customs fees, import duties, local and government taxes may be charged when the order arrives at its destination. 

They must be paid by the recipient of the order. 
WOO YEAH! has no power to manage these additional charges and cannot inform you of the exact amount in advance, as customs policies vary widely from country to country.


You may contact your local customs office for further information.

 

WOO YEAH! reserves the right to adjust prices and/or other costs stated on woo-yeah.com at any time e.g. due to changes in VAT-rates, other public charges, or exchange rates. 

 

However, products shall be invoiced at the prices when the order is registered subject to availability.

 

 

3. Delivery

 

All orders are sent from South Korea, where all the products are made. 


 

WOO YEAH! accepts and ships the order within 48 hours on business days, unless the items ordered are made to order, which may take up to 1 week.

 

WOO YEAH! delivers with Korean Post(Standard shipping and Express shipping) or TNT(Express Premium shipping) depending on your location. Notice that to some countries, only Standard and Express Premium shipping is available.

 

Postage fees are calculated automatically according to the delivery method of your choice and appear in the total amount to be paid. Delivery costs depend on the weight of the order, the destination location and the chosen delivery option. (Standard shipping, Express shipping or Express Premium shipping)

 

 

4. Return and Exchange

 

WOO YEAH! wants you to be satiated with all of the products we offer.

 

If, for whatever reason you are not satisfied with a product purchased, WOO YEAH! will be happy to exchange it for another item or refund. Items must be sent back in their original unworn condition with all tags attached for an exchange or refund within 14 days after the date on which the product was delivered, enclosing the invoice of the order.

Unused Goods should be returned to the following address: 

 

WOO YEAH! (21 Ggachigogaero 233Gil, Busan, 49224, South Korea)

 

Return postage fee must be paid by the buyer.

Any damaged or incomplete returned items will be sent back to the buyer, at buyer's cost.​

No exchange or refund will be offered against books, magazines and any items purchased at reduced price.

We notify that for the hygiene issues, it is impossible for buyers to return underwears and socks.